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What
services do you provide?
We are a wholesale criminal records research company. Over 90% of our report output
compromises of county level criminal records searches. We do statewide
and federal criminal searches as well. We also provide MVR’s
(driver History).
In
what areas do you search criminal records?
We
search all counties nationwide. We also do statewide searches for many
states, as well as all Federal Districts nationwide.
Do I need to have
specific forms filled out for different searches?
We do not need any special forms for most criminal searches and most
MVRs. We do need a signed release for some statewide Criminal Searches,
and some states require a signed release for MVR records (The states that
require releases are outlined in our price sheets).
Do you have any
hidden charges or fees?
No. We have no sign-up fees, membership fees, or any other hidden
charges.
Do
you use private databases for your searches?
No,
we do not. All county wide
criminal searches are searched using the court’s filing
system. Most counties are now
computerized; however there are still many counties for which our
researchers must search books and other physical filing systems. Statewide searches are performed
using widely recognized state repositories – never private
databases. All searches are
conducted with a strict adherence to the Fair Credit Reporting Act and
other laws.
Do you cover both felony and misdemeanor charges?
We
do cover all felony and misdemeanors charges, as well as criminal traffic
charges such as DUI and driving while license suspended. However, there are a few states in
which we only do the upper courts (felonies only), such as Massachusetts,
New Jersey and New York, as clearly outlined in our price list.
What quality control systems do you have in place to
insure accuracy?
Our
quality controls start at the hiring process and continue throughout a
record researcher’s career with Affirm. We extensively train and
supervise all of our personnel.
On a regular basis we “salt” the work given to our
researchers with known information to test them, not only for new
researchers, but on an ongoing basis. This is an invaluable tool in
evaluating and re-evaluating our staff.
How long can we expect to wait to receive results back?
Our
turnaround times for criminal searches breaks down as follows: 56% are
returned within 24 hours, 31% are returned between 24 and 48 hours. The remaining 13% are returned
after 48 hours. The main reasons
for delays are clerk searches, (Courts for which our researchers must
submit searches to the court personnel to do.) and searches that require
file copies to be ordered.
Courts are typically very understaffed. Any time court clerks get involved
the turnaround time can be effected.
What
is your cut-off time for criminal searches?
We
really don’t have a cut-off time. We don’t have a certain time
by which we must receive requests in order to start them, because we
submit search requests to our researchers many times per day.
Is
there anything that I can do to insure a fast turnaround time?
Most
of our researchers leave their office by 9:00 am daily. The sooner that you get your
requests to us, the more likely it will be searched that day.
Do
we have to use your website to order searches from you?
Absolutely
not. We can also receive
requests via email or fax. We
are happy to accommodate you which ever method of ordering you prefer.
Is
there an advantage to ordering searches through your website?
Turnaround
time can be decreased slightly by ordering from our website. When searches are ordered at our
website, the searches go directly into our system as you ordered them,
and right out to our researchers.
Also, when orders are completed in our system they go right to our
website. The reason that we
say that turnaround time is decreased only slightly for website users is
that we send results to our clients and requests to our researchers many
times per day, ensuring quick turnaround time for our email and fax
clients as well.
How are your results sent back to us?
Your
choice. We can e-mail or fax
results to you, or place the results on our website for you to retrieve. We will send you a computer
generated results report. On
the report will be the name, D.O.B., and SSN of the party searched, the
Jurisdiction searched, any reference number you may have, as well as the
result of the search.
Do you offer any kind of volume discounts?
Yes. We
can offer a discount for individual counties or states where your volume
of searches is high. We can
also offer an overall discount for companies whose overall volume is
high. This is negotiated on a
case by case basis.
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